In the event that you are unhappy with any part of your Products, or a specific Product, you can reach out to us at [email protected] or call (936) 632-6937 (catering option) . Please do so within five (5) days of the date you received the unsatisfactory item. If related to ingredients or condition of a meal, we, at our sole discretion, may give you credit for the individual ingredient or meal, and in some situations, issue a partial or full refund for the ingredient or the meal. We reserve the right, however, to require either the return of the unsatisfactory ingredient or meal, or a photograph of such, before any partial/full refund or credit will be issued.
Once processed, you should receive your refund within three to five (3-5) business days, depending upon your financial institution. A confirmation email for your refund will be sent to you. If you still have not received your refund after five (5) business days, we advise contacting your bank.
Additional non-returnable items:
Gift cards
To cancel an existing order, please reach out to our customer success team, using one of the methods below: (A) Call (936) 632-6937, (B) Email: [email protected], or (C) Fill out form on the contact us page.
Contact us at [email protected] for questions related to refunds and returns
Tome Express – Lufkin
Tome Express – Nacogdoches
Tome Catering
Tome Vending
